Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Raleigh come from postal codes 27610, 27604, 27697, 27603, 27607, 27608, 27606 and 27609.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 292,028 ratings
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Problems in the last 24 hours in Raleigh, North Carolina
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Raleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 19: Problems at Spectrum
Spectrum is having issues since 12:20 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (10%)
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TV (7%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near Raleigh, Wake County, North Carolina
The most recent Spectrum outage reports came from the following cities:Raleigh, Cary, Garner, Apex, Rolesville, Clayton, Holly Springs, Knightdale and Morrisville.
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| City | Problem Type | Report Time |
|---|---|---|
 Raleigh | Internet | |
| Raleigh | Internet | |
| Raleigh | Internet | |
| Raleigh | Internet | |
| Raleigh | Wi-fi | |
| Raleigh | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Raleigh, North Carolina
Latest outage, problems and issue reports in Raleigh and nearby locations:
- William Stott (@Raleighwood007) reported fromRaleigh, North Carolina
@Ask_Spectrum Cable, Phone, & Internet all down! Also, cable line from street is laying across the yard but it didn’t get ripped out so it should still be working if not out somewhere else. 2213 Beechridge Rd Raleigh, NC 27608
- Christy is on IR 🤕 (@tidus_37) reported fromCary, North Carolina
@Ask_Spectrum guys, the internet and cable is down again for the second time in two days for Cary 27518
- Bailey Labonte (@baymathias93) reported fromRaleigh, North Carolina
@Ask_Spectrum You had over an hour wait when I called. I refuse to sit on hold for that long for a service I didn’t authorize in the first place
- William Stott (@Raleighwood007) reported fromRaleigh, North Carolina
@GetSpectrum didn’t realize u couldn’t watch ur DVr’ed shows from another device. Well that sucks most every single other major cable provider has that feature.
- William Stott (@Raleighwood007) reported fromRaleigh, North Carolina
@Ask_Spectrum So ur Peps came by 2 fix the problem but instead of fixing anything they sat around & waisted at least an hr of time Lollygagging, talking on the phone, & eating but they didnt bother 2 fix a GD thing! So I still have no service Unbelievable! I am Pissed! AT&T!!!
- William Stott (@Raleighwood007) reported fromRaleigh, North Carolina
@Ask_Spectrum I’m having a serious issue the guy is still refusing to do it!!!! My mom is out of town & im suppose to have this done b4 she comes back!
- Christy is on IR 🤕 (@tidus_37) reported fromCary, North Carolina
@Ask_Spectrum my dudes, the Spectrum service in Cary, NC 27518 needs to be fixed. It’s been down for a few hours.
- Will Jackson (@CCWillJackson) reported fromRaleigh, North Carolina
@GetSpectrum is trash, my internet is down. @googlefiber why won’t you come to my neighborhood :(
- Zach Daugherty (@NCPirate13) reported fromRaleigh, North Carolina
Amazing how little @GetSpectrum cares about their customers. Charging $70 for horrible internet by itself is egregious. At least take me to dinner before you try to screw me.
- Freeman, J (@R390042) reported fromCary, North Carolina
@JuliainRaleigh @Ask_Spectrum They probably put something out on the TV, not realizing your TV is tied in to the existing internet/cable connection. They say they have to have a certain percentage of calls from an area before they declare an outage. Once in Cary, I had to ask my neighbors to call so % was met
- George Adams (@Buckeye4NC) reported fromMorrisville, North Carolina
@Ask_Spectrum More like how do you improve customer service when it takes an hour to get a resolution. Doesn’t require a DM.
- William Stott (@Raleighwood007) reported fromRaleigh, North Carolina
@Ask_Spectrum almost 52 hrs and still no service!!!
- Chuck West (@CWGW4128) reported fromRaleigh, North Carolina
@Ask_Spectrum your service is horrible. Internet goes out multiple times a day. Called today, was told a rep would call me in an hour to an hour and a half to try and schedule service...nada... zip...zilch. I pay for a service that is horrible and unworthy of my money.
- Paul Whittington (@paulwhittington) reported fromRaleigh, North Carolina
I roll over in bed and my WiFi signal strength drop from Great to Good. It's annoying. My @Ask_Spectrum internet seems to be getting progressively slower. Can't even stream music to a Google Home without an insane amount of buffering.
- William Stott (@Raleighwood007) reported fromRaleigh, North Carolina
@Ask_Spectrum it’s been well over 72 hrs and my service is still down with cable laying in the yard
- Therese Vick (@tvickBREDL) reported fromRaleigh, North Carolina
@Ask_Spectrum Thanks- finally talked w/someone. They said there is no local outage
- Bruce Borer (@sharky1226) reported fromRaleigh, North Carolina
@Ask_Spectrum Nah, screw that bot. You don’t need my info, it’s a known issue that someone there knows about but you just want to waste my time.
- William Stott (@Raleighwood007) reported fromRaleigh, North Carolina
@Ask_Spectrum it’s been well over 72 hrs still no service cable laying in the yard. AT&T Uversus sounding better by the second at half the cost
- Mychal Hunter (@ACCBR1) reported fromRaleigh, North Carolina
@TalkinACCSports @GetSpectrum Might be the only good thing about being a spectrum customer
- William Stott (@Raleighwood007) reported fromRaleigh, North Carolina
@Ask_Spectrum So your Peps came by to fix the problem but instead of fixing anything they sat around & waisted at least an hour of time Lollygagging, talking on the phone, & eating but they didn’t bother to fix a GD thing! Unbelievable!
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Johan Tiefenbach (@TiefenbachJohan) reported
@Ask_Spectrum @af0yy There’s an outage in Whittier,CA as well. WiFi hasn’t worked in the whole apartment villa since Friday morning at 12:00 am. What is this ****?
- Johan Tiefenbach (@TiefenbachJohan) reported
@Ask_Spectrum Just know that Whittie,CA has outages. Fix it. People are getting really pissed off over here.
- OG-san (@oldmanmelee) reported
@QuakeViking @GetSpectrum I'm absolutely dreading having to leave behind Google Fiber whenever I move. A fraction of the price for vastly better service, they just haven't expanded very far into San Antonio.
- Olivia Linkel (@OliviaLinkel) reported
@Ask_Spectrum Chat with cust svc this morning went nowhere. Our neighborhood svc getting dropped daily, we want to know why and when it will be fixed. Cust Svc wanted to follow protocol, send a tech to my house. My router/house not the problem. Who can help? Kannapolis NC.
- Eric Liang (@ericwliang) reported
@GetSpectrum Internet has been down since 10pm last night. Woke up currently 6:19am and internet still down. Never had such a bad experience before. 😑
- 🐷🐰’s 🐢 (@IHTWBIDHY) reported
@Ask_Spectrum IT’S BEEN 7 HOURS AND WIFI IS STILL DOWN. I NEED AN EXPLANATION.
- lexisvcks (@lexisvcks) reported
I was in the middle of taking a final exam and my internet cut out so I failed it. Hate you so much @Ask_Spectrum
- shaq (@DJSUCHNSUCK) reported
.@Ask_Spectrum Hi! Since last night the Internet has been extremely slow since last night. Any updates?
- Josh Viola (@joshviola19) reported
@Ask_Spectrum @dcb95sol Why was this not the response when I tweeted? Your account told me that it wasn’t your problem?
- IAmAllelya (@IamAllelya) reported
@Ask_Spectrum "We're sorry, we were unable to process your payment. Please try again later." Your system is down for payments.. but your system isn't down to shut my internet off, is it? SHYSTER COMPANY!
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