Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Cary come from postal codes 27519, 27513, 27511 and 27518.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 292,028 ratings
Thank you!
Problems in the last 24 hours in Cary, North Carolina
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Cary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 19: Problems at Spectrum
Spectrum is having issues since 12:20 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (10%)
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TV (7%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near Cary, Wake County, North Carolina
The most recent Spectrum outage reports came from the following cities:Raleigh, Cary, Garner, Apex, Durham, Holly Springs and Morrisville.
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| City | Problem Type | Report Time |
|---|---|---|
 Raleigh | Internet | |
| Raleigh | Internet | |
| Raleigh | Internet | |
| Raleigh | Internet | |
| Raleigh | Wi-fi | |
| Raleigh | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Cary, North Carolina
Latest outage, problems and issue reports in Cary and nearby locations:
- jeffrey_page (@jeffrey_page) reported fromCary, North Carolina
@Ask_Spectrum Is there an internet outage in the Raleigh/Apex NC area???
- Amanda Damiano (@mandadamiano) reported fromRaleigh, North Carolina
HEY @GetSpectrum IVE BEEN ON THE PHONE FOR 48 MINUTES SOLELY WAITING ON THIS MAN’S MANAGER TO CONFIRM MY ACCOUNT NUMBER LITERALLY WTF I HATE YOU GUYS
- Daren Register (@dr004) reported fromRaleigh, North Carolina
@GetSpectrum and @Ask_Spectrum have the worst customer service ever. Bunch of liars
- sean_okeefe (@sean_okeefe) reported fromRaleigh, North Carolina
@Ask_Spectrum why are you broken now. What is the reason for the outage now??? In NC your signal is down more than up!!! Your monopoly and resulting apathy and disdain for your customers is criminal!!
- Dean Peters (@deanpeters) reported fromApex, North Carolina
Wow, @Ask_Spectrum ... Y'all are totally sucking at it today in the 27539 zip code of Apex, NC.Both my neighbors who are similarly suffering and I are wondering if it's not time to switch to @ATT?Why the mid-day outage?
- melissa (@ctgator) reported fromDurham, North Carolina
@Ask_Spectrum - any updates on the internet outage in the 27701? Going on six ours without service....
- Hsuan huang (@huang_hsuan) reported fromRaleigh, North Carolina
@GetSpectrum finally I received a tech that fixed my issue. (Hopefully) I have called atleast 3 times a month and still had issues. Bernard was professional and explained the issue and seemed to fixed it!!!
- Jeffrey Watson (@Jeffrey__Watson) reported fromRaleigh, North Carolina
@Ask_Spectrum do better spectrum internet. Why is your service so abysmal?
- Jeremiah Michael Stoneburner (@jmstoneburner) reported fromRaleigh, North Carolina
Dear @Ask_Spectrum, Please stop calling my phone several times a day for internet/phone/TV services. I am happy with my current carrier and your non-stop calling, mail, emails are too much. Thank you, -Throughly annoyed potential customer
- It's Snowy (@ItsSnowyTTV) reported fromRaleigh, North Carolina
@Ask_Spectrum Internet is down, any help?
- Dwayne Daughtry (@DwayneDaughtry) reported fromGarner, North Carolina
@GetSpectrum internet and phone service out since midnight 🤬 and no restore time. Customer service is no help.
- AJ (@aljohns7) reported fromRaleigh, North Carolina
So @Ask_Spectrum I was just told that there wasssss a teacher COVID rate but I didn’t call early enough and no longer can receive this. And yet my bill increased again... help?!!
- 𝔭𝔢𝔱𝔢𝔯_𝔞𝔞𝔯𝔬𝔫 (@peter_aaron) reported fromRaleigh, North Carolina
@Ask_Spectrum any update on the spectrum service in Raleigh NC? We’ve been without internet since 1 AM.
- sean_okeefe (@sean_okeefe) reported fromRaleigh, North Carolina
@GetSpectrum how dare you charge so much for such unreliable HORRIBLE service. You can barely call it service as its down more than up. I a cord split by TWC just to get signal in that you haven't buried in 6 years!!!! And still no internet. Your monopoly is disgusting!!!!
- Bruce Jones (@bjones88osu) reported fromRaleigh, North Carolina
Congrats @GetSpectrum for being the single, worst cust service company in the country. Well earned honor. You suck
- Pat Helton (@PATGRNY) reported fromApex, North Carolina
@kel_kel15 @GetSpectrum We had that problem & they came & put a booster in & we haven’t had the issues
- Wendie Hill (@wkhill40) reported fromRaleigh, North Carolina
@Ask_Spectrum Just spent 35 mins on the phone, was transferred twice and my problem is still not resolved. Get it together Spectrum! You charge way too much to be this bad!
- olisa corcoran (@OlisaCorcoran) reported fromDurham, North Carolina
@Ask_Spectrum You’re out, again, since 5. Why? Can you help??
- 𝔭𝔢𝔱𝔢𝔯_𝔞𝔞𝔯𝔬𝔫 (@peter_aaron) reported fromRaleigh, North Carolina
@Ask_Spectrum is the internet down in Raleigh NC zip 27607?
- melissa (@ctgator) reported fromDurham, North Carolina
@Ask_Spectrum - any updates on the ongoing internet outage in 27701? Been without device for over five hours
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Johan Tiefenbach (@TiefenbachJohan) reported
@Ask_Spectrum @af0yy There’s an outage in Whittier,CA as well. WiFi hasn’t worked in the whole apartment villa since Friday morning at 12:00 am. What is this ****?
- Johan Tiefenbach (@TiefenbachJohan) reported
@Ask_Spectrum Just know that Whittie,CA has outages. Fix it. People are getting really pissed off over here.
- OG-san (@oldmanmelee) reported
@QuakeViking @GetSpectrum I'm absolutely dreading having to leave behind Google Fiber whenever I move. A fraction of the price for vastly better service, they just haven't expanded very far into San Antonio.
- Olivia Linkel (@OliviaLinkel) reported
@Ask_Spectrum Chat with cust svc this morning went nowhere. Our neighborhood svc getting dropped daily, we want to know why and when it will be fixed. Cust Svc wanted to follow protocol, send a tech to my house. My router/house not the problem. Who can help? Kannapolis NC.
- Eric Liang (@ericwliang) reported
@GetSpectrum Internet has been down since 10pm last night. Woke up currently 6:19am and internet still down. Never had such a bad experience before. 😑
- 🐷🐰’s 🐢 (@IHTWBIDHY) reported
@Ask_Spectrum IT’S BEEN 7 HOURS AND WIFI IS STILL DOWN. I NEED AN EXPLANATION.
- lexisvcks (@lexisvcks) reported
I was in the middle of taking a final exam and my internet cut out so I failed it. Hate you so much @Ask_Spectrum
- shaq (@DJSUCHNSUCK) reported
.@Ask_Spectrum Hi! Since last night the Internet has been extremely slow since last night. Any updates?
- Josh Viola (@joshviola19) reported
@Ask_Spectrum @dcb95sol Why was this not the response when I tweeted? Your account told me that it wasn’t your problem?
- IAmAllelya (@IamAllelya) reported
@Ask_Spectrum "We're sorry, we were unable to process your payment. Please try again later." Your system is down for payments.. but your system isn't down to shut my internet off, is it? SHYSTER COMPANY!
