C_C4H51_2405
- Level:
- Associate
- Exam:
- 80 questions
- Sample Questions:
- View more
- Cut Score:
- 65%
- Duration:
- 180 mins
- Languages:
- English
Description
- This certification verifies that you possess the core skills and proven skills in SAP Service Cloud project implementation and proves that you have the core understanding required of an application consultant and are able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
Topic Areas
Please see below the list of topics that may be covered within this certification and the courses that cover them.Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.
Communication Channel and Knowledge Base11% - 20%
Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.
- C4H510 (SAP CLOUD FOR CUSTOMER 2311)
Service Objects11% - 20%
Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.
- C4H510 (SAP CLOUD FOR CUSTOMER 2311)
User Management11% - 20%
Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. Identify how to use personalization and extensibility, including mashups and custom business objects.
- C4H440 (SAP CLOUD FOR CUSTOMER 2311)
Customer Support Services11% - 20%
Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. Explain Contracts & Case Management in Service Tickets.
- C4H510 (SAP CLOUD FOR CUSTOMER 2311)
Service Business Process11% - 20%
Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.
- C4H510 (SAP CLOUD FOR CUSTOMER 2311)
Reporting <= 10%
Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.
- C4H440 (SAP CLOUD FOR CUSTOMER 2311)
Basic Setup Settings<= 10%
Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.
- C4H440 (SAP CLOUD FOR CUSTOMER 2311)
Data Management<= 10%
Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.
- C4H440 (SAP CLOUD FOR CUSTOMER 2311)
Managing Clean Core<= 10%
Evaluate and apply clean core principles to ERP so that they can maximize business process agility, reduce adaptation efforts, and accelerate innovation.
General Information
Exam Preparation
All SAP consultant certifications are available as Cloud Certifications in the Certification Hub and can be booked with product code CER006. With CER006 – SAP Certification in the Cloud, you can take up to six exams attempts of your choice in one year – from wherever and whenever it suits you! Test dates can be chosen and booked individually.
Each specific certification comes with its own set of preparation tactics. We define them as "Topic Areas" and they can be found on each exam description. You can find the number of questions, the duration of the exam, what areas you will be tested on, and recommended course work and content you can reference.
Certification exams might contain unscored items that are being tested for upcoming releases of the exam. These unscored items are randomly distributed across the certification topics and are not counted towards the final score. The total number of items of an examination as advertised in the Training Shop is never exceeded when unscored items are used.
Please be aware that the professional- level certification also requires several years of practical on-the-job experience and addresses real-life scenarios.
For more information refer to ourSAP CertificationFAQs.
Safeguarding the Value of Certification
SAP Education has worked hard together with the Certification & Enablement Influence Council to enhance the value of certification and improve the exams. An increasing number of customers and partners are now looking towards certification as a reliable benchmark to safeguard their investments. Unfortunately, the increased demand for certification has brought with it a growing number of people who to try and attain SAP certification through unfair means. This ongoing issue has prompted SAP Education to place a new focus on test security. Our Certification Test Security Guidelines will help you as test taker to understand the testing experience.
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